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Notification preferences
Choose which notifications DomainDash sends you, and where they go.
Overview
DomainDash sends notifications across three channels:
- Email — available on every plan
- Slack — available on Starter and up
- SMS — available on Pro and up
Each channel is organised by category, so you choose which kinds of notification reach you on each one. Manage your personal preferences from the Your notifications page: click your avatar in the navigation, select Profile, then open Your notifications.
Where the channels are set up
Email and SMS are personal: each member chooses their own categories on Your notifications. Slack is set up once for the whole team (an owner or admin connects Slack in Settings → Integrations and points each category at a channel). See Slack notifications. To receive texts, you need an SMS seat and a verified mobile number. See your mobile number and SMS.
Notification categories
DomainDash groups notifications into categories:
| Category | What it covers | Channels |
|---|---|---|
| Incidents | A site is down, a certificate or domain problem, and recoveries | Email, Slack, SMS |
| Billing | Invoices, payment failures, and plan changes | Email, Slack |
| Team activity | When someone joins your team | Email, Slack |
| Weekly summary | The weekly summary email, sent on Mondays |
SMS only covers Incidents: a text when a site goes down and another when it recovers.
How preferences work
Notifications use two layers that work together:
- The team ceiling. Owners and admins decide which categories a member can receive, per channel. This is set in Settings → Notifications.
- Your personal choice. On Your notifications, you opt yourself in or out of any category that's switched on for you.
You receive a notification only when both layers say yes: the team allows it for you, and you haven't opted out. You can opt out of any category.
Severity labels
Incident notifications carry a severity so you can see how urgent something is:
- P0 — Urgent
- P1 — Needs fixing
- P2 — Needs a look
- P3 — Worth knowing
Only Urgent incidents send an immediate email, SMS and Slack alert. The other three appear in the app and in the daily digest.
Choosing your categories
- Go to Your notifications
Click your avatar in the navigation, select Profile, then open the Your notifications page.
- Switch categories on or off
Each team you belong to has its own card. Under Email, toggle the categories you want. If you hold an SMS seat on that team, you'll also see an SMS section where you can toggle the Incidents category.
- That's it
Changes save as you make them. Toggle anything off and DomainDash stops sending you that category straight away.
Daily digest timing
DomainDash sends a daily digest of open incidents that aren't urgent, by email and, on Starter and above, Slack. It goes out each morning, around 9am in the team owner's timezone, so the whole team gets it at the same time.
The weekly summary is a separate email. It arrives on Monday mornings, around 8am in your own timezone, and is on by default for owners and admins.
Product updates
Separate from your incident notifications, DomainDash can email you occasional product updates: news about new features, improvements, and tips. These are optional.
- Go to Your notifications
Click your avatar in the navigation, select Profile, then open the Your notifications page.
- Find the Product updates card
Scroll to the Product updates card. The News and updates option shows whether you're subscribed.
- Toggle it on or off
Click it to change your preference. The change takes effect immediately.
If you opted in during registration, you'll already be subscribed. Unsubscribe at any time without affecting your incident notifications.
Not receiving emails?
Check your spam or junk folder first. Adding inbox@domaindash.io to your contacts can help. If you've recently changed your email address, check the new one is spelled correctly on your profile. DomainDash sends notifications to your address whether or not you've verified it.
Related
- Notification channels for how email, Slack, and SMS alerts work
- Your mobile number and SMS to set up texts for incidents
- Profile settings to update your email address and timezone
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Last updated: 13 October 2026