Managing your subscription

View invoices, update your payment method, or cancel your subscription from your billing settings.

Overview

DomainDash uses Stripe to handle all billing. From your billing settings, you can open the Stripe customer portal to manage everything about your subscription: download invoices, update your card details, or cancel if you need to. The team owner has full access to billing. Team members can see the current plan but can't make changes.

Accessing the billing portal

1. Open billing settings

   From the navigation bar, go to Team settings and click the Billing tab. At the top you'll see your current plan, site usage, and team member usage.

2. Click Manage billing

   Below your plan summary, click the Manage billing button. This opens the Stripe customer portal in a new page.

3. Make your changes

   From the Stripe portal, you can update your payment method, view and download invoices, or cancel your subscription. When you're done, click the link to return to DomainDash.

Viewing invoices

The Stripe customer portal keeps a complete history of every invoice. View each one online or download a PDF for your records. Invoices include your plan cost and any extra site charges, broken down clearly.

If your company needs invoices sent to a specific billing email or with particular details (like a VAT number), update that information directly in the Stripe portal.

Updating your payment method

Need to switch to a new card? Open the Stripe portal from your billing settings and update your payment details there. Stripe handles everything securely. DomainDash never stores your card number.

Your updated payment method will be used for all future charges, including your next renewal and any extra site fees.

Cancelling your subscription

If you need to cancel, do so from the Stripe customer portal or by switching to the free plan from the Billing page in DomainDash.

What happens when you cancel

• Your paid features remain active until the end of your current billing period
• After that, your team moves to the free plan
• You'll keep access to one monitored site
• If you're monitoring more sites than the free plan allows, you'll need to choose which one to keep. DomainDash won't remove sites automatically.
• Your monitoring data is retained according to the free plan's retention limits

You can always come back

Cancelling doesn't delete your account or your team. If you decide to resubscribe later, pick up where you left off by choosing a paid plan from the billing page.

Promotion codes

If you have a promotion code, apply it when you first subscribe during checkout. The discount will be reflected on your invoices automatically.

Related

• Plans and pricing for a detailed breakdown of what each plan includes
• Upgrading your plan for a step-by-step guide to switching plans