Managing your subscription

View invoices, update your billing details, manage your payment method, or cancel your plan — all from your billing settings.

Overview

DomainDash uses Stripe to handle all payments. Your billing settings page shows your current plan, site and team member usage, a cost breakdown, your invoice history, and a form to update your billing details. For payment method changes and cancellation, you can open the Stripe customer portal directly from the same page. The team owner has full access to billing. Members can see the current plan but the billing page is read-only for them: they can't change the plan, edit billing details, or open the Stripe portal.

Your billing settings page

Open Settings and choose Plan & invoices under your team. At the top you'll see your current plan, how many sites and team members you're using, and a cost breakdown showing your plan price plus any extra site charges.

Below that you'll find your billing details, invoice history, and a link to the Stripe customer portal.

Billing details

The billing details form lets the team owner update the name, email address, and address that appear on your invoices. To make a change, edit the fields directly on the billing page and save. Your updates will appear on all future invoices.

Only team owners can edit billing details

Team members can view the billing page but the form is read-only. Ask your team owner to update billing details if needed.

Viewing invoices

Your billing page lists your invoices with the most recent at the top, so they're easy to find. Each entry shows the invoice number, date, amount, and status.

Click Download next to any invoice to get a PDF for your records. Invoices include your plan cost and any extra site charges, broken down clearly with line items, discounts, and payment method details.

DomainDash also emails a copy of each paid invoice to everyone set to receive billing updates (including the team owner), with the PDF attached. If your team has Slack connected with the billing category enabled, invoice notifications are posted there too.

Accessing the Stripe portal

For payment method changes or to cancel, open the Stripe customer portal.

1. Open billing settings

   Open Settings and choose Plan & invoices under your team.

2. Click Manage billing

   Below your plan summary, click the Manage billing button. This opens the Stripe customer portal in a new page.

3. Make your changes

   From the Stripe portal, you can update your payment method or cancel your subscription. When you're done, click the link to return to DomainDash.

Updating your payment method

Need to switch to a new card? Open the Stripe portal from your billing settings and update your payment details there. Stripe handles everything securely, and DomainDash never sees or stores your card number, so you can update it with peace of mind.

Your updated payment method will be used for all future charges, including your next renewal and any extra site fees.

Billing notifications

DomainDash keeps you informed about billing events automatically:

• Invoice paid — When a payment goes through, everyone set to receive billing updates (including the team owner) receives an email with a PDF invoice attached. If Slack is connected with the billing category enabled, it's posted there too.
• Payment failed — If a payment fails, everyone set to receive billing updates (including the team owner) gets an email and a Slack notification (if connected) so you can update your payment method before your plan lapses.
• Plan cancelled — When a plan is cancelled, everyone set to receive billing updates (including the team owner) is notified by email, and a Slack notification is posted too if Slack is connected with the billing category enabled.

You can control who receives billing updates from your notification settings.

Cancelling your plan

If you need to cancel, do so from the Stripe customer portal or by switching to the Free plan from the Plan & invoices page in DomainDash.

What happens when you cancel

• Your paid features remain active until the end of your current billing period
• After that, your team moves to the Free plan
• You'll keep access to one site
• If you have more sites than the Free plan allows, your oldest site keeps running and the rest pause. DomainDash won't remove sites automatically.
• Your check data is retained according to the Free plan's retention limits

You can always come back

Cancelling doesn't delete your account or your team. If you decide to resubscribe later, pick up where you left off by choosing a paid plan from the billing page.

What happens when your free trial ends

Every new team starts on a 30-day free trial of Pro features with no credit card. If you don't choose a paid plan before the trial ends, your team moves to the Free plan automatically, with no charge and nothing to cancel. As with any downgrade to Free, your oldest site keeps running, the rest pause until you subscribe, and nothing is deleted. To stay on a paid plan, choose one from Plan & invoices before the 30 days are up.

Promotion codes

If you have a promotion code, apply it when you first subscribe during checkout. The discount will be reflected on your invoices automatically.

Related

• Plans and pricing for a detailed breakdown of what each plan includes
• Upgrading your plan for a step-by-step guide to switching plans