Managing your subscription

View invoices, manage your payment method, or cancel your plan from your billing settings, and update your billing details in your team's general settings.

Overview

DomainDash uses Stripe to handle all payments. Your billing settings page shows your current plan, site and team member usage, a cost breakdown, and your invoice history. For payment method changes and cancellation, you open the Stripe customer portal from the same page.

What you can do there depends on your role. The team owner has full access. Admins can see the plan, usage, and invoice list, but can't download invoices, change the plan, or open the Stripe portal. Members can't open the page.

Your billing settings page

Open Settings and choose Plan & invoices under your team. At the top you'll see your current plan, how many sites and team members you're using, and a cost breakdown showing your plan price plus any extra site charges.

Below that you'll find your invoice history and a link to the Stripe customer portal.

Billing details

The billing details form lets the team owner update the name, email address, and address that appear on your invoices. It's in Settings → General, not on the billing page. Edit the fields there and save. Your updates appear on all future invoices.

Only team owners can edit billing details

Only the team owner sees the billing details form. Ask your team owner to update billing details if needed.

Viewing invoices

Your billing page lists your invoices with the most recent at the top. Each entry shows the invoice number, date, amount, and status.

If you're the team owner, click PDF next to any invoice to download a copy for your records. Invoices include your plan cost and any extra site charges, with line items, discounts, and payment method details.

DomainDash also emails a copy of each paid invoice to everyone set to receive billing updates (including the team owner), with the PDF attached. If your team has Slack connected with the billing category enabled, invoice notifications are posted there too.

Accessing the Stripe portal

For payment method changes or to cancel, open the Stripe customer portal.

1. Open billing settings

   Open Settings and choose Plan & invoices under your team.

2. Click Manage billing

   Below your plan summary, click the Manage billing button. This opens the Stripe customer portal in a new page.

3. Make your changes

   From the Stripe portal, you can update your payment method or cancel your subscription. When you're done, click the link to return to DomainDash.

Updating your payment method

To switch to a new card, open the Stripe portal from your billing settings and update your payment details there. Stripe handles the payment, and DomainDash never sees or stores your card number.

Your updated payment method is used for all future charges, including your next renewal and any extra site fees.

Billing notifications

Billing emails go to everyone set to receive billing updates, and are on by default for owners and admins. Slack messages go to your billing channel if Slack is connected, and in-app notifications go to every member.

• Invoice paid — an email with the PDF invoice attached, a Slack message, and an in-app notification.
• Payment failed — the same three, and the team owner is always emailed, so you can update your payment method before your plan lapses.
• Plan cancelled — a notification that the plan has been cancelled.

An owner or admin chooses who receives billing emails, member by member, in Settings → Notifications, and sets the Slack channel in Settings → Integrations. Each member can opt out on Your notifications. See notification preferences.

Cancelling your plan

There are two ways to cancel, and they differ in timing:

• Switch to the Free plan from Settings → Plan & invoices in DomainDash. Your paid plan is cancelled and your team moves to the Free plan straight away.
• Cancel in the Stripe customer portal. Your paid features remain active until the end of your current billing period, and then your team moves to the Free plan.

What happens when you cancel

Once your team is on the Free plan:

• You'll keep access to one site
• If you have more sites than the Free plan allows, your oldest site keeps running and the rest pause. DomainDash won't remove sites automatically.
• Your check data is retained according to the Free plan's retention limits

You can always come back

Cancelling doesn't delete your account or your team. If you decide to resubscribe later, choose a paid plan from the billing page.

What happens when your free trial ends

If you don't choose a paid plan before your 30-day trial ends, your team moves to the Free plan automatically, with no charge and nothing to cancel. See your free trial for what happens to your sites.

Promotion codes

If you have a promotion code, apply it when you first subscribe during checkout. The discount appears on your invoices automatically.

Related

• Plans and pricing for a detailed breakdown of what each plan includes
• Upgrading your plan for a step-by-step guide to switching plans