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Status pages
Letting visitors subscribe
Once you've published an update on a live incident, visitors to your status page can ask to be emailed when it's fixed.
Plan availability
Status pages is available on Pro and Business. See the plan comparison.
The "email me when it's fixed" option
While a live incident on your published status page has at least one published public update, visitors see an option to be emailed once, when the problem is resolved. A visitor enters their email address. They don't need an account or a password.
The visitor gets a single notification for that one incident. There's no rolling subscriber list to manage, no marketing, and nothing to unsubscribe from.
It only appears during a live incident
The subscribe option is offered only when there's a live incident with at least one published public update. Until you publish an update on the incident, the option isn't shown. When everything's Healthy, there's nothing to wait for, so the option isn't shown. As soon as the incident resolves, it goes away again.
The subscribe option doesn't appear on draft pages either. If you unpublish a page, it stops accepting new subscriptions and keeps the subscribers it already has.
How it relates to incidents and your updates
The subscribe option follows how incidents work. DomainDash raises an incident automatically when one of your sites has a problem, and resolves it automatically when checks confirm the problem's gone. A visitor who subscribed during that incident gets their single "it's fixed" email when it resolves, without you having to tell them.
The option appears once you publish a public update on the incident. The update also puts your own words in the page's headline: what you know, and what you're doing about it. Publishing an update doesn't email subscribers: they get one email, when the incident is resolved. People who are watching the page see your latest update at the top.
Frequently asked questions
When can visitors subscribe?
Only while an active incident on the page has at least one published public update. The subscribe option appears once you publish an update and disappears when the incident is resolved.
Do visitors need an account?
No. A visitor enters their email address. They don't need an account or a password.
How many emails will a subscriber get?
One: a single "it's fixed" email when the incident they subscribed to is resolved. Publishing a public update doesn't send an email. There's no ongoing list, so there's nothing to unsubscribe from.
Related
- Publishing public updates to keep visitors informed during an incident
- How incidents work for how incidents open and resolve
- What visitors see for the rest of the public page
- Creating a status page to set up and publish the page
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Last updated: 13 October 2026