Custom domains

Serve your status page on your own hostname, so it feels like a natural part of your site.

Plan availability

Custom domains is available on Business. See the plan comparison.

Your own hostname

By default a status page lives at a DomainDash address. With a custom domain, you can serve it on a hostname you own instead — something like status.acme.com — so customers stay on your brand and never see a DomainDash URL. To them, it looks like a natural part of your own site.

Custom domains are part of the Business plan. On other plans, the URL field shows a short nudge explaining the feature with a link to upgrade. For the full per-plan picture, see plans and pricing.

The single URL field

There's just one URL field on the page's edit screen, and it does double duty. Type a plain slug and it stays a DomainDash address, showing the .status.{your domain} suffix. Type a full hostname (anything with a dot in it, like status.acme.com) and the field switches to custom-domain mode and starts the connection flow.

Connecting a domain

Once you've entered your hostname, DomainDash shows you a CNAME record to add. You create that record in your own domain's DNS settings — pointing your hostname at our stable target — then save the page. Some DNS providers only want the part before your domain (for example, just status), and changes can take up to an hour to take effect.

After you save, DomainDash verifies the record for you automatically. There's also a check now option if you'd rather not wait for the next automatic attempt.

Slug locking

When you connect a custom domain, your DomainDash address doesn't disappear — it stays as a stable fallback. But its slug is locked while a custom domain is connected: your public face has moved to your own hostname, so the DomainDash URL is fixed in the background and can't be edited. If you remove the custom domain later, the slug unlocks again.

Pending, Active, and Needs attention

A connected domain shows one of three states, so you always know where it stands:

• Pending — we're waiting for your DNS record to point at us. This is normal right after you add the record, while it propagates.
• Active — the domain is verified and your page is live on it. We show when it was verified.
• Needs attention — we can no longer verify the domain; its DNS record may have changed. Your page stays online for now, and we show the record again so you can re-add it and check.

The status updates in place as verification happens, so a domain that comes good flips to Active without you reloading the page.

Break and recovery notifications

DomainDash keeps checking a connected domain over time, not just when you set it up. If a domain that was working stops verifying, you're told so you can fix the DNS record; when it recovers, you'll see it return to Active. This means a quietly broken custom domain doesn't go unnoticed — you find out before your customers land on a page that won't load.

Related

• Creating a status page to set up the page first
• Branding to match the page to your brand
• What visitors see for the live public page
• DNS health for how DomainDash checks DNS records generally
• Plans and pricing for what's included on each plan