Inactivity and paused checks

To avoid running checks nobody's watching, DomainDash pauses inactive teams on the Free plan. It sends reminders first, and checks resume when you sign back in.

Who this applies to

This only affects the Free plan, which doesn't include always-on checks. Every paid plan, from Starter upwards, includes always-on checks, so paid teams are never paused for inactivity.

Plan availability

Always-on checks is available on Starter, Pro and Business. See the plan comparison.

The reminder sequence

If a team on the Free plan goes quiet, DomainDash works through this sequence before it pauses anything:

1. After 30 days with no activity — DomainDash emails the team owner a first reminder that checks may be paused if the team stays dormant.
2. 7 days later (day 37) — if there's still no activity, a second reminder goes to the team owner and any admins, letting you know that checks will be paused unless you sign in.
3. 7 days after that (day 44) — if the team is still dormant, DomainDash pauses all of the team's checks and tells the owner and any admins.

Any member signing in at any step stops the sequence. A visit to your team's public status page counts as activity too. Each reminder says that nothing is being deleted.

What "paused" means

When DomainDash pauses a dormant team's checks, the checks stop running, but nothing is deleted. Your sites, settings, groups, and history all stay as they are.

Resuming your checks

To resume, sign in. Any member visiting the app marks your team as active again and switches your checks back on straight away. The inactivity clock resets, so you won't hear from us again until another 30 days pass with no activity.

If you'd rather not be paused for inactivity at all, move to any paid plan: paid plans include always-on checks.

Frequently asked questions

Will DomainDash stop checking my sites if I don't log in?

Only on the Free plan. After 30 days with no activity DomainDash emails the owner, and 7 days later it emails the owner and admins. If there's still no activity 7 days after that (day 44), it pauses your checks. Paid plans, from Starter up, are never paused for inactivity.

How do I resume paused checks?

Sign in to DomainDash. Any member signing in resumes paused checks straight away, and nothing is lost.

Who gets the inactivity reminder emails?

The first reminder goes to the team owner. The second reminder and the pause confirmation go to the team owner and any admins.

Related

• Pausing a site for pausing an individual site yourself, which is different from inactivity pausing
• Plans and pricing to see which plans include always-on checks
• Upgrading your plan to move to a plan that's never paused for inactivity