Slack integration

Get alerts in the channels your team already uses.

Overview

Connect your Slack workspace and DomainDash posts updates into the channels you choose. You can route incidents to one channel, billing to another, and team activity to a third, or send everything to one place.

Slack runs alongside email and SMS. Your team's email alerts keep going out as configured.

Slack is available on Starter, Pro, and Business plans. If you're on the Free plan, upgrade to Starter or above to turn it on.

Connecting Slack

You need to be a team owner or admin to connect Slack. Once connected, the integration is shared by the whole team.

1. Make sure you're on a paid plan

   Check your current plan in your billing settings, and upgrade if you're still on the Free plan.

2. Open the integrations page

   Head to Settings → Integrations and find the Slack integration. You'll see a Connect Slack button if nothing's set up yet.

3. Authorise DomainDash

   Click Connect Slack. Slack asks you to choose which workspace to connect, review the permissions DomainDash needs, and confirm. DomainDash asks for the minimum scopes required to post messages and list your channels.

4. You're back where you started

   Slack sends you back to DomainDash with the integration live. The Integrations page now shows your connected workspace and channel routing options.

Choosing where notifications go

DomainDash splits notifications into three categories, and each one can go to a different channel or be turned off.

Category	What gets posted
Incidents	Urgent alerts when a site goes Down, the daily digest of open non-urgent incidents, and resolved notifications when a site comes back up
Billing	Failed payments and plan changes
Team activity	When a new member joins the team

On Settings → Integrations, pick a channel from the dropdown next to each category. Set it to Off if you'd rather not see that category in Slack. Changes save as you go.

If you've created a channel in Slack and it isn't in the list yet, click Refresh channels to pull the latest list from your workspace.

Private channels need an invite

DomainDash can only post to private channels if the @domaindash bot is a member. Open the channel in Slack and type /invite @domaindash before you select it.

Testing the connection

Next to each category there's a Send test button. Click it and DomainDash posts a sample message to the channel you've picked, so you can confirm it arrives in the right place.

If the test message doesn't show up, the most common causes are a private channel without the bot invited, or a channel that's been archived. The Integrations page tells you which one it is.

When the connection breaks

Slack connections can break. Someone might revoke the app, archive a channel, or remove the bot from a channel. When that happens, you'll see:

• A warning on the Slack integration on the Integrations page explaining what went wrong
• An email to the team owner and admins saying the integration needs attention
• A Reconnect button next to the explanation

Reconnecting takes a few seconds, and DomainDash remembers your channel routing, so you don't need to set it up again.

DomainDash keeps trying to deliver messages for a little while before marking the connection as broken, so a one-off Slack hiccup won't take your integration offline.

Disconnecting

To remove the integration, open the Slack integration on the Integrations page and click Disconnect. This removes DomainDash from your Slack workspace and clears your channel routing. You can reconnect at any time.

Who can manage the integration?

Team owners and admins can connect, configure, and disconnect Slack. The Integrations page is only available to owners and admins, so other members don't see the Slack settings. Who sees a notification depends on who's in the channel in Slack, whatever their DomainDash role.

Related

• Notification channels for an overview of all alert channels
• SMS notifications to get text messages for urgent incidents
• How incidents work for how DomainDash decides what to notify you about
• Inviting members to bring your team into DomainDash