Your mobile number and SMS

Get a text the moment one of your sites runs into trouble.

Plan availability

SMS notifications is available on Pro and Business. See the plan comparison.

SMS alerts are personal. Each member of your team verifies their own mobile number, and DomainDash only ever texts the number you verified yourself. There's no shared team number to set up. What your team shares is a pool of SMS seats and a monthly message budget, both of which come from your plan.

How SMS works in DomainDash

Two things have to line up before you'll get a text:

1. A verified mobile number on your profile. You add and verify this yourself.
2. An SMS seat. Your team has a limited number of seats, set by your plan. An owner or admin assigns a seat to each member who should get texts.

If you've verified a number but don't have a seat, you won't be texted. If you've got a seat but no verified number, you won't be texted either. You need both.

Email and Slack don't need any of this

SMS is the only channel that needs a verified number and a seat. Email reaches everyone on your team, and Slack is set up once for the whole team. SMS is the personal, in-your-pocket channel for the things you can't miss.

Verifying your mobile number

You verify your number on your Profile page, under Mobile number.

1. Pick your country and type in your mobile number.
2. Choose Send code. We'll text a 6-digit code to that number.
3. Enter the code and choose Verify.

Once it's verified, your number shows on your profile with a "Verified" note. From that point on, DomainDash can text you the moment a site goes down — even when you're away from your screen — as long as you also hold a seat.

If you need a fresh code, choose Resend code (there's a short wait between sends). If you typed the wrong number, choose Use a different number to start again.

We only ever use your mobile number to text you about incidents. It's stored encrypted and never shown in your team's activity history, so your number stays yours alone.

What the texts are about

Right now there's a single SMS category: incidents. You'll get a short text when one of your team's sites goes Down, and another when it recovers. That's it — SMS is deliberately reserved for the things that genuinely need your attention, so a text always means something. For everything else, lean on email and Slack.

Changing or removing your number

Both options live on the verified number on your profile:

• Change clears your current number so you can add and verify a new one. Your old number stops getting texts straight away.
• Remove takes your number off your profile entirely. Without a verified number we can't text you, but you can add a new one any time, and your seat stays with you.

How SMS seats are shared

Your plan sets two limits that the whole team draws on:

• SMS seats — how many members can receive texts at once.
• Monthly message budget — how many texts the team can send in a calendar month.

Pro and Business both include SMS, with different seat counts and message budgets. The exact numbers for each plan are in the plan comparison — we keep them there so there's a single, always-up-to-date source rather than figures scattered through the docs.

Assigning seats

Seats are managed by owners and admins on the notification settings page, in the SMS panel. There you'll see a list of every member with a checkbox under the Incidents column. Tick a member to give them a seat; untick to take it away.

A few things to know:

• A member only counts towards a seat once they're switched on for SMS. Turning a seat off frees it up again.
• When all seats are in use, the remaining checkboxes can't be turned on until you free one up or move to a plan with more seats. DomainDash will tell you when you're at the limit.
• The list shows each member's status at a glance: whether they've verified a number yet, and whether their texts are currently being delivered. A member who's been given a seat but hasn't verified a number won't receive anything until they do.

Members manage their own numbers; owners and admins manage seats

Assigning a seat is a team setting, so it's reserved for owners and admins. Verifying your own mobile number, though, is something every member does for themselves on their profile — nobody can add a number on your behalf.

When the monthly budget runs out

Each text your team sends counts against the monthly message budget. When the budget is used up, texts pause until the 1st of the next month and your team owner gets a heads-up — no surprise charges, no silent overruns. Email and Slack alerts keep going as normal, so you're never left in the dark — you just won't get further texts until the budget resets.

Plans without SMS

On plans that don't include SMS, the seat controls simply aren't shown. If your team is on a plan without SMS and you'd like text alerts, upgrade to a plan that includes them — see plans and pricing for what each one covers.

Related

• Email preferences to choose what lands in your inbox and the team's daily digest
• SMS notifications for how incident texts are set up and routed
• Profile settings where you verify and manage your mobile number
• Plans and pricing for SMS seat counts and message budgets per plan