Your mobile number and SMS

Get a text when one of your sites goes down.

Plan availability

SMS notifications is available on Pro and Business. See the plan comparison.

SMS alerts are personal. Each member of your team verifies their own mobile number, and DomainDash only texts the number you verified yourself. What your team shares is a pool of SMS seats and a monthly message budget, both of which come from your plan.

How SMS works in DomainDash

Three things have to be in place before you'll get a text:

1. A plan that includes SMS. That's Pro, Business, or the 30-day trial.
2. An SMS seat. Your team has a limited number of seats, set by your plan. An owner or admin assigns a seat to each member who should get texts.
3. A verified mobile number on your profile. You add and verify this yourself.

A verified number without a seat gets no texts, and neither does a seat without a verified number.

Email and Slack don't need any of this

SMS is the only channel that needs a verified number and a seat. Incident emails go to every member unless they've been switched off, and Slack is set up once for the whole team.

Verifying your mobile number

You verify your number on your Profile page, under Mobile number.

1. Pick your country and type in your mobile number.
2. Choose Send code. We'll text a 6-digit code to that number.
3. Enter the code and choose Verify.

Once it's verified, your number shows on your profile with a "Verified" note. If you also hold a seat, DomainDash can now text you when a site goes down.

If you need a fresh code, choose Resend code (there's a short wait between sends). If you typed the wrong number, choose Use a different number to start again.

We only use your mobile number to text you about incidents. It's stored encrypted and never shown in your team's activity history.

What the texts are about

There's a single SMS category: incidents. You'll get a short text when one of your team's sites goes Down, and another when it recovers. For everything else, use email and Slack.

Changing or removing your number

Both options live on the verified number on your profile:

• Change clears your current number so you can add and verify a new one. Your old number stops getting texts straight away.
• Remove takes your number off your profile entirely. Without a verified number we can't text you, but you can add a new one any time, and your seat stays with you.

How SMS seats are shared

Your plan sets two limits that the whole team draws on:

• SMS seats — how many members can receive texts at once.
• Monthly message budget — how many texts the team can send in a calendar month.

Plan	SMS seats	Texts a month
Pro	3	50
Business	10	200

The 30-day trial includes 1 seat and 10 texts a month. The plan comparison shows these alongside everything else each plan includes.

Assigning seats

Owners and admins manage seats in Settings → Notifications, in the SMS panel. There you'll see a list of every member with a checkbox under the Incidents column. Tick a member to give them a seat; untick to take it away.

A few things to know:

• A member you give a seat to is switched on for SMS straight away. There's no opt-in step for them. Unticking them frees the seat again.
• A member can switch texts off on Your notifications. That doesn't free their seat, so untick them here to free it.
• When all seats are in use, the remaining checkboxes can't be turned on until you free one up or move to a plan with more seats. DomainDash will tell you when you're at the limit.
• The list shows each member's status: whether they've verified a number yet, and whether their texts are currently being delivered. A member who's been given a seat but hasn't verified a number won't receive anything until they do.

Members manage their own numbers; owners and admins manage seats

Assigning a seat is a team setting, so only owners and admins can do it. Every member verifies their own mobile number on their profile, and nobody can add a number on your behalf.

When the monthly budget runs out

Each text your team sends counts against the monthly message budget. When the budget is used up, texts stop until the 1st of the next month and your team owner is told. You aren't charged for going over. Email and Slack alerts keep going as normal.

Plans without SMS

The Mobile number field is on your Profile on every plan, so you can add and verify a number on Free or Starter, but you won't get texts. On plans that don't include SMS, the seat controls aren't shown. If you'd like text alerts, upgrade to Pro or Business. See plans and pricing for what each plan covers.

Frequently asked questions

How do I get SMS alerts?

You need three things: a plan that includes SMS (Pro, Business, or the trial), an SMS seat, and a verified mobile number. An owner or admin gives you a seat in Settings → Notifications. You add your number on your Profile and enter the 6-digit code we text you. After that, you'll be texted when one of your team's sites goes down and when it recovers.

Why can't I see anywhere to add my mobile number?

The mobile number field is on your Profile page, under Mobile number, on every plan. On a plan without SMS you can add and verify a number, but you won't get texts. The SMS seat controls are somewhere else: they're in Settings → Notifications, where owners and admins manage them, and they only appear on plans that include SMS (Pro, Business, and the trial). If your team is on Free or Starter, upgrade your plan to switch SMS on.

Is the mobile number shared across the team?

No. SMS is per person. Each member verifies their own number on their own profile, and we only text the number you verified. What's shared is the number of SMS seats and the monthly message budget, which both come from your team's plan: 3 seats and 50 texts a month on Pro, 10 seats and 200 texts a month on Business.

What happens when my team runs out of texts for the month?

When the monthly message budget is used up, texts stop until the 1st of the next month. There's no charge, and your team owner is told. Email and Slack alerts carry on as normal in the meantime.

Related

• Email preferences to choose what lands in your inbox and the team's daily digest
• SMS notifications for how incident texts are set up and routed
• Profile settings where you verify and manage your mobile number
• Plans and pricing for SMS seat counts and message budgets per plan