Notification channels
Choose how you want to be told when something goes wrong.
Overview
When DomainDash detects a confirmed problem with one of your sites, it sends you a notification. Depending on your plan, you can receive these by email, SMS, Slack, or any combination of the three. Email is available on every plan, including Free. Slack is available on Starter plans and above. SMS is available on Pro and Business.
For setting up Slack, see Slack notifications. The rest of this page covers email and SMS.
DomainDash sends three types of notification:
| Notification | When it's sent | Channel |
|---|---|---|
| Urgent alert | A critical issue (P0, the highest severity) is confirmed. Your site is down or your domain has expired. | Email (all plans), SMS (paid plans) |
| Daily digest | Every morning, if you have open non-critical incidents | |
| Resolved | A critical incident has been resolved and your site is back to normal |
Urgent alerts are sent to every member of your team, so nobody misses a critical outage. The daily digest groups lower-severity issues into a single email so you're not overwhelmed with individual notifications for things that aren't immediately urgent.
Setting up email notifications
Email notifications work out of the box. As soon as you create an account and add a site, you'll receive alerts at the email address you signed up with. There's nothing extra to configure.
- Verify your email address
Make sure you've verified your email address during sign-up. DomainDash can't send notifications to an unverified address.
- Check your spam folder
If you're not receiving notifications, check your spam or junk folder. Adding
inbox@redactr.ioto your contacts can help ensure delivery. - Check your plan's alert channels
Your plan determines which notification channels are available. On the Free plan, only email is available. If you need SMS alerts, upgrade to Pro or Business.
Setting up SMS notifications
SMS notifications are available on Pro and Business plans. When enabled, your team members receive a text message for critical incidents, the kind that need immediate attention, like a site going completely down.
- Make sure you're on Pro or Business
SMS alerts are included with Pro and Business plans. Check your current plan in your billing settings.
- Add your phone number
Go to your profile settings and add a mobile phone number. Make sure to include your country code.
- Verify your number
You'll receive a verification text to confirm the number is correct. Enter the code to activate SMS notifications.
SMS is for critical issues only
To keep SMS notifications useful and avoid alert fatigue, text messages are only sent for P0 (critical) incidents, when your site is completely down or your domain has expired. Lower-severity issues are covered by the daily email digest.
How each notification type works
Urgent alerts
When a critical incident is confirmed, DomainDash sends an urgent alert to every member of your team within about a minute. The email tells you exactly what's wrong, which site is affected, and links straight to your dashboard. If your plan includes SMS, you'll get a text message too.
If multiple critical incidents are confirmed around the same time, DomainDash batches them into a single notification rather than sending one per incident. This keeps things manageable if several sites go down at once.
Daily digest
Every morning (based on the team owner's timezone), DomainDash checks whether you have any open non-critical incidents. If you do, it sends a summary email listing each issue, grouped by severity:
- Needs fixing: SSL certificate expired, certificate invalid, DNS failing
- Needs attention: site running slowly, SSL certificate expiring soon
- Worth knowing: domain name expiring soon
Each item shows how long the issue has been open, so you can prioritise accordingly.
Resolved notifications
When a critical incident is resolved, for example your site comes back up or your expired domain is renewed, DomainDash sends a follow-up email to let your team know. It tells you which site recovered, what the problem was, and how long it lasted.
Who gets notified?
Notifications are sent to every member of the team that owns the affected site. If you're part of multiple teams, you'll only receive notifications for sites belonging to the teams you're a member of.
There's no way to opt individual team members out of urgent alerts. If you're on the team, you get the notification. This is by design: when a site goes down, everyone should know.
Related
- Slack notifications to post alerts into your team's Slack channels
- How incidents work for how DomainDash detects and confirms problems
- Site settings to customise how DomainDash monitors each site