SMS notifications

Get a text when it matters most.

Overview

When an Urgent incident opens (your site goes Down, or a page fails its content check), DomainDash can text your phone, usually within a couple of minutes of the first failed check.

Plan availability

SMS notifications is available on Pro and Business. See the plan comparison.

SMS is per-user: each member adds and verifies their own mobile number. Your plan sets how many people can hold an SMS seat at once and how many texts the team can send: Pro includes 3 seats and 50 texts a month, and Business includes 10 seats and 200 texts. The trial includes 1 seat and 10 texts a month. When the allowance runs out, texts stop until the 1st of the next month. There's no charge, and DomainDash tells the team owner. See the plan comparison for everything else each plan includes.

SMS works alongside email and Slack. Your team still gets email alerts and Slack messages (if connected).

Setting up SMS

There are four steps. An owner or admin assigns you an SMS seat, and you verify your own number.

1. Make sure your plan includes SMS

   SMS is included on Pro, Business, and the trial. Check your team's plan in your billing settings, and upgrade if you need to.

2. Get a seat from an owner or admin

   An owner or admin gives you a seat from the SMS seat list on Settings → Notifications (it shows how many of your plan's seats are in use). Once you hold a seat you're switched on for SMS, so there's no opt-in step.

3. Add your mobile number on your profile

   SMS is per-user, so you verify your own number. Head to your profile, find the Mobile number section, and type in your number including the country code (e.g. +44 for the UK). Request a verification code.

4. Verify with the code

   You'll receive a six-digit code by text message. Enter it to confirm the number is yours.

Didn't get the code?

Double-check you entered the right number with the correct country code. If it still doesn't arrive after a minute or two, try again. The code is valid for a short time, so enter it promptly.

What triggers an SMS

DomainDash only sends texts for Urgent (P0) incidents.

Notification	When it's sent
Urgent alert	A site goes Down, or a page fails its content check
Resolved	The urgent incident is over and the site is back to normal

Lower-severity problems (slow responses, certificates expiring soon) appear in the app and in the daily digest, which goes out by email and, on Starter and above, Slack.

Recognising DomainDash texts

SMS messages are sent from the DomainDash sender identity. Any links in the message use the short URL dash.support to keep texts short, and they link back to your DomainDash dashboard.

Managing your SMS

Opting out

Once you hold a seat, you're switched on for incident texts. To switch them off, open Your notifications (avatar → Profile → Your notifications) and use the Incidents SMS toggle, which appears once you hold a seat. Opting out stops the texts but doesn't free your seat. Only an owner or admin can give it to someone else.

Changing your number

Your mobile number lives on your profile. To change it, disconnect the current number there and verify the new one. Because the number is yours, it follows you across any teams you're a member of.

Seats across the team

A team owner or admin manages the team's SMS seats on Settings → Notifications. They can see who holds a seat and free seats up if the team is at its limit.

Related

• Notification channels for an overview of all alert channels
• Slack integration to post alerts into your Slack channels
• Profile settings to add and verify your mobile number
• How incidents work for how DomainDash detects and confirms problems